Approved by the Board of Directors, November 19, 2003
Updated September 2019
This policy deals only with personal information handled by the St. Thomas & District Chamber of Commerce. Personal information is information about an identifiable individual, excluding business contact information. The following explains how the St. Thomas & District Chamber of Commerce handles personal information. The St. Thomas & District Chamber of Commerce reserves the right to change this policy and it may be updated periodically. These changes may affect our use of your personal information. Accordingly, please check for changes regularly.
The privacy officer can be reached by:
• telephone, at 519-631-1981
• mail, at 300 South Edgeware Road, St. Thomas, ON N5P 4L1
Any questions about the Chamber's handling of personal information should be directed to the privacy officer. Please see below for more information about the process for referring questions about the Chamber's handling of personal information.
Purpose of Personal Information
The purpose for which the Chamber collects personal information will be identified at or before the time the information is collected. The Chamber may collect personal information for the purposes of:
• administering Chamber membership and providing member services;
• registering for Chamber events, for example the annual Impact Awards Awards Night;
• purchasing various Chamber products or services including document certification; and
• processing and administering the above or other purposes as necessary.
The Chamber will not use personal information for any other purpose than identified at or before the time of collection.
The Chamber seeks consent for all personal information we collect, use and disclose through information provided to individuals prior to collection, or at the time of collection.
Limits for Collecting, Using, Disclosing and Keeping Personal Information
The Chamber does not collect, use or disclose personal information of individuals except when individuals give consent and provide the information on a voluntary basis. There may be occasions where more specific personal information is necessary for us to proceed with a request for information, or provide you with a product or service. In such cases, we will provide you with a description on the information we need. In all cases, the Chamber limits the amount and type of information collected to only the personal information that is required to provide the individual with the requested information, product, or service. We collect only information that is voluntarily provided by you and undertake that such information will be kept strictly confidential.
We retain personal information only as long as is necessary to provide the individual with the requested product, service or information and delete or destroy this information after that time, i.e. if personal information is given to enable you to register for an event, the personal information will only be used for this event and will then be deleted or destroyed. In some cases, however, legal reporting and retention requirements necessitate that the Chamber retain information for a specific amount of time. In general, the Chamber retains information for a period not longer than two years.
Safeguarding Personal Information
The Chamber respects the privacy of our members, partners, potential website visitors and internet users and will protect that privacy as vigorously as possible. We store personal information in electronic and physical files that are secure. Our security measures include: secure locks on filing cabinets, and using industry standard techniques such as firewalls, encryption, intrusion detection and restricted access to records and to equipment, including computers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us electronically. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best efforts to ensure its security on our servers.
Accuracy of and Access to Personal Information Collected
The Chamber makes every effort to keep personal information as accurate, complete, current and relevant as necessary for the identified purposes. The Chamber does not routinely update personal information.
At the written request of an individual, he or she may view or edit their personal information as collected by the Chamber. The Chamber will inform them of what personal information we have about the individual, what it is being used for and, in cases where it has been disclosed, to whom it has been disclosed.
There may be exceptional circumstances as provided by the CSA Model Code under which the Chamber may not be able to give an individual access to the personal information about her or him held by the Chamber. In this case the Chamber will explain the reason for this lack of access, as provided by the CSA Model Code.
To make a request, please: "send a letter or email, addressed to our Privacy Officer at the address indicated above". In your request, please include the following information: "Name, contact details, membership number (where applicable), the nature of your request, including whether you wish to view and/or edit information or inquire regarding use and/or disclosure".
The Chamber will reply to your request in no later than thirty days after receipt of the request, or if we are not able to respond within this time period, we will send you a notice of extension. If we are not able to disclose all the personal information we hold on you, we will give you a reason for our inability to do so, unless prohibited by law.
Any questions or comments about the St. Thomas & District Chamber of Commerce's handling of personal information should be directed to our privacy officer.