Area Contacts For Starting a Business

FEDERAL GOVERNMENT – The Government of Canada

Elgin-Middlesex-London Member of Parliament (M.P.)
Joe Preston, MP
Constituency Office
2-24 First Avenue
St. Thomas, ON N5R 4M5
519-637-2255 or 1-800-404-0406 Fax: 637-3358
Email: joe@joepreston.ca
Website: www.joepreston.ca
Hours: 10:00 a.m. – 4:30 p.m., Monday – Friday

GENERAL ENQUIRIES:

Canada-Ontario Business Service Centre (COBSC)
1-800-567-2345
This telephone service is operated jointly between the federal and provincial governments as a “first point of access” for general information on all types of business-related government programs and services.

Reference Canada
1-800-667-3355 or 1-800-O CANADA (1-800-622-6232)
This telephone reference service offers referrals to all programs and services offered by the Government of Canada.

GST/HST TAX REGISTRATION AND INFORMATION:

Canada Revenue Agency (CCRA)

London Tax Services Office
451 Talbot Street
London, ON N6A 4R3
General Information: 1-800-959-8281
Business Inquiries: 1-800-959-5525
Business Forms (Order Centre): 1-800-959-2221
New Employer’s Kit: 1-800-959-5525
(Fax) 519-645-4029
Website::www.cra-arc.gc.ca
Hours: 8:15 a.m. – 5:00 p.m. (Mid Feb to April 30)
8:15 a.m. – 4:30 p.m. (May 1 to mid Feb)

Canada Border Services Agency
2724 Roxburgh Road, Unit 2
London, ON N6N 1K9
General Inquiries: 1-800-461-9999
Fax: 519-681-3486
Website::www.cbsa.gc.ca

INCOME TAX & PAYROLL DEDUCTIONS, CANADA PENSION, EMPLOYMENT INSURANCE, ETC.:

Canada Revenue Agency (CRA)
London Tax Services Office
451 Talbot Street
London, ON N6A 4R3
General Information: 1-800-959-8281
Business Inquiries: 1-800-959-5525
Business Forms (Order Centre): 1-800-959-2221
New Employer’s Kit: 1-800-959-5525
(Fax) 519-645-4029
Website:: www.cra.gc.ca
Hours: 8:15 a.m. – 5:00 p.m. (Mid Feb to April 30)

8:15 a.m. – 4:30 p.m. (May 1 to mid Feb)

HEALTH & SAFETY STANDARDS

Canadian Food Inspection Agency (CFIA – ACIA)

1200 Commissioners Road East, Unit 19

London, ON N5Z 4R3

519-691-1300 FAX: 519-691-1314

Hours: 8:00 a.m. – 4:00 p.m.

Website::www.inspection.gc.ca

COMMUNICATIONS LICENSES (RADIO):

Spectrum Management

(Central & Western Ontario District)

451 Talbot Street, Suite 1112 London, ON N6A 5C9

519-457-4826 (This number connects to Industry Canada)

Fax: 519-645-5073

Email: spectrum.london@ic.gc.ca

Website:www.strategis.ic.gc.ca

Hours: 8:30 a.m. – 4:30 p.m

Competition Bureau (Regional Office)

151 Yonge Street, 4th Floor

Toronto, ON M5C 2W7

819-997-4282 Toll Free: 1-800-348-5358 FAX : 819– 997-0324

Hearing Impaired: 1-800-642-3844

Website:: www.competition.ic.gc.ca

Hours: 7:30 a.m. – 8 p.m. (Monday to Friday, Eastern Time)

MAIL PICKUP & DELIVERY:

Canada Post Corporation

403 Talbot Street

St. Thomas, ON N5P 1B0

519-631-0950 FAX: 519-631-5645

Hours: 8:00 a.m. – 5:00 p.m., Monday to Friday

MARKET DATA, CENSUS INFORMATION, ETC.:

Statistics Canada – Advisory Service

Arthur Meighen Building

25 St. Clair Avenue East, 10th Floor Toronto, ON M4T 1M4 User Advisory Service & Publications Orders 1-800-263-1136 (Main Inquires)

Website:: www.statcan.ca

Email: infostats@statcan.ca

WEIGHTS & MEASURES ACCREDITATION:

Measurement Canada

Federal Bldg., 3rd Floor

78 Meg Drive – 3rd floor

London ON N6E-3T6

519-680-7365 FAX: 519-680-7759

Website:: www.mc.ic.gc.ca

Hours: 8:30 a.m. – 4:30 p.m.

IMPORTS/EXPORTS:

Customs Border Services Agency – Custom Border Services London Inland Operations

2724 Roxburgh Road. Unit 2

London, ON N6N 1K9

519-681-3100 FAX: 519-681-3486

Canada Customs St. Thomas c/o Buckland Customs Brokers Limited 73 Gaylord Road St. Thomas, ON N5P 3R9 519-631-4944, Fax: 519-633-8038

Hours: 24 hours

Website:: www.bucklandcustoms.com

 


 

PROVINCIAL GOVERNMENT – The Government of Ontario

Elgin-Middlesex-London Member of Provincial Parliament (M.P.P.)

Jeff Yurek, MPP

Constituency Office, Suite 201, 750  Talbot Street St. Thomas, ON N5P 1E2

519-631-0666, FAX: 519-631-9478

Email: jeff.yurekco@pc.ola.org

Hours: Monday – Friday 10:00 a.m. – 4:30 p.m.

Ontario Government Information Centre

London Region Office

659 Exeter Road

London, ON N6E 1L3

519-873-4000 FAX: 519-873-4016

Toll-free 1-800-267-8097

Website:: www.gov.on.ca

Hours: Monday – Friday 8:30 a.m. to 5:00 p.m.

Business Registration Hours: 8:30 a.m. – 4:00 p.m.

This location is operated by the Ontario Government to provide information and service concerning all provincial programs plus application forms and related information.

GENERAL BUSINESS-RELATED ENQUIRIES:

Canada-Ontario Business Service Centre (COBSC)

1-800-567-2345

This telephone service is operated jointly between the federal and provincial governments as a “first point of access” for general information on all types of business-related government programs and services.

Business Registration is a responsibility of the Ontario Ministry of Consumer and Business Services.

Ontario Ministry of Consumer and Business Services

393 University Avenue, 2nd Floor, Suite 200

Toronto, ON M5G 1E6

1-800-361-3223 or Ontario Business Connects Help Line 1-800-565-1921

FAX: 416-314-4852 Hours: 8:30 a.m. – 5:00 p.m.

TTY: 416-212-1476 (speech/hearing impaired)

Website:: www.sse.gov.on.ca

BUSINESS REGISTRATIONS, VENDORS’ PERMITS, RETAIL SALES TAX INFO, PURCHASE EXEMPTION CERTIFICATES, ETC.:

Business Registrations and Vendor Permits may be processed on line or at either of two OBRA (Ontario Business Registration Access) terminals in London (659 Exeter Road or 130 Dufferin Avenue) at the same time. There are no OBRA terminals in St. Thomas/Elgin County at this time.

Ontario Ministry of Finance

London Regional Tax Office

130 Dufferin Ave., Unit 400

London, ON N6A 6G8

519-433-3901 FAX: 519-661-6618

General Inquiries: 1-800-265-1540

Hours: 8:30 a.m. – 5:00 p.m.

ENVIRONMENTAL INFORMATION & APPROVALS:

Ontario Ministry of Environment & Energy

733 Exeter Road

London, ON N6E 1L3

519-873-5000 FAX:  519-873-5020

Hours: 8:30 a.m. – 5:00 p.m.

Website:: www.ene.gov.on.ca

ONTARIO ECONOMIC DEVELOPMENT SERVICES:

Ministry of Economic Development and Trade

Southwestern Region

659 Exeter Road, 2nd Floor

London, ON N6E 1L3

519-873-4480

Hours: 8:30 a.m. – 4:30 p.m.

Website:: www.ontario-canada.com

RURAL/AGRICULTURAL BUSINESS MATTERS:

Ontario Ministry of Agriculture, Food & Rural Affairs

401 Lakeview Drive

Woodstock, ON  N4T 1W2

Phone: 519-537-3896 Fax: 519-539-5351

Website: www.ontario.ca/omafra

Hours: 8:30 a.m. – 5:00 p.m.

EMPLOYER HEALTH TAX/OHIP:

Ontario Ministry of Finance – Tax Office

Employer Health Tax

215 Eugenie Street West

Windsor, ON N8X 2X7

1-800-465-4021

Hours: 8:30 a.m. – 5:00 p.m. Monday thru Friday

TRANSPORTATION & VEHICLE LICENSES:

Ontario Ministry of Transportation

659 Exeter Road

London, ON N6E 1L3

General Inquiries: 1-800-268-4686

General Inquiries: 1-800-265-6072 (London Regional Office)

Hours: 8:30 a.m. – 5:00 p.m.

Website:: www.mto.gov.on.ca

Motor Vehicle License Issuing Agent (private contractor)

5 – 41 Mondamin Street

St. Thomas, ON N5P 2V4

519-633-6322

Hours: 9:00 a.m. to 5:00 p.m., Monday to Friday

9:00 a.m. to 12:00 p.m. Saturday

EMPLOYMENT STANDARDS/OCCUPATIONAL HEALTH & SAFETY REGULATIONS:

Ontario Ministry of Labour

217 York Street, 5th Floor

London, ON N6A 5P9

519-439-2210 FAX  519-672-0268

Employment Standards Information Centre: 1-800-531-5551

Occupational Health and Safety Inquiries: 1-800-268-8013

(To pick up forms and/or submit claims visit or fax the above office or go on line) Website:: www.gov.on.ca

 

Workplace Safety & Insurance Board (WSIB)

148 Fullarton Street – 7th Floor

London, ON N6A 5P3

519-663-2331 Fax: 519-663-2333

General Inquiries 1-800-265-4752

Office of the Employer Advisory: 1-800-387-0774

Website:: www.wsib.on.ca

Hours: 8:30 a.m. – 4:30 p.m. Monday to Friday

 

Workplace Safety and Prevention Services (WSPS)

General Enquiries: 1-877-494-9777

Website: www.wsps.ca


 

MUNICIPAL GOVERNMENT – Our Local Government

All cities, towns, villages, counties and townships administer or control many functions relating to business. 90% of all legislation affecting business originates with the Ontario government but administration of much of this legislation has been assigned to municipal governments.

Included under municipal government control are such things as: Building Permits, Zoning, Sewage/Drainage, Fire Protection, Public Health, Property Tax, Sign Permits, Business Licenses, some aspects of waste disposal, etc. Generally speaking, contact should be made to the Clerk’s Office (City Hall) in each municipality or jurisdiction in which you plan to conduct business to check on individual requirements.

City of St. Thomas

City Hall

P. O. Box 520, 545 Talbot Street

St. Thomas, ON N5P 3V7

519-631-1680, Fax 519-633-9019

Email: clerk@city.st-thomas.on.ca

Website:: www.city.st-thomas.on.ca

Hours: 8:30 a.m. – 4:30 p.m. Monday to Friday

Contacts: Wendell Graves, Chief Administrative Officer / City Clerk

John Dewancker, Director of Engineering & Public Works

Sean Dyke, Economic Development Officer

Patrick Keenan, Director of Planning

County of Elgin Administration Offices

450 Sunset Drive

St. Thomas, ON N5R 5V1

519-631-1460, Fax: 519-633-7661

Hours: 8:30 a.m. – 4:30 p.m. Monday to Friday

Contact: Mark McDonald, Chief Administrative Officer (CAO)

Municipality of Central Elgin

450 Sunset Drive

St. Thomas, ON N5R 5V1

519-631-4860, Fax: 519-631-4036

Contact: Don Leitch, Clerk

Website:: www.elgincounty.ca

Southwold Township

35663 Fingal Line

Fingal, ON N0L 1K0

519-769-2010, Fax 519-769-2837

Contact: Donna Ethier, Chief Administrator Officer

Malahide Township

87 John Street South

Aylmer, ON N5H 2C3

519-773-5344, Fax 519-773-5334

Contact: Randy Millard, Clerk

GENERAL INFORMATION Accounting/Tax Information – contact a professional accountant Bonding – contact your insurance agent or broker Insurance – contact your agent or broker Incorporation/Legal Matters – contact your attorney

The St. Thomas & District Chamber of Commerce will provide referrals, free of charge, to registered local businesses, services and professionals, which work to assist or serve new and/or existing businesses.

COMMUNITY RESOURCES

St. Thomas and Elgin County are served by a number of agencies, which, in part, function as resources to the business community. In many cases there is no charge for services offered!

St. Thomas & District Chamber of Commerce

115 – 300 South Edgeware Road

St. Thomas, ON  N5P 4L1

519-631-1981, Fax 519-631-0466

Email: mail@stthomaschamber.on.ca

Website:: www.stthomaschamber.on.ca

Hours: 8:30 a.m. – 4:30 p.m. Monday to Friday

24-hour telephone message center available 7 days per week

Information on Chamber programs and services plus an on-line business directory may be found at the Chamber’s website.

 

St. Thomas Public Library

153 Curtis Street

St. Thomas, ON N5P 3Z7

519-631-6050, Fax 519-631-1987

Email: stpl@elgin.net

Website:: www.st-thomas.library.on.ca

Hours: 9:30 a.m. – 8:30 p.m. Monday to Thursday

9:00 a.m. – 5:00 p.m. Friday and Saturday

 

Elgin County Library

450 Sunset Drive

St. Thomas, ON N5R 5V1

519-631-1460 FAX: 519-631-9209

Hours: 8:30 a.m. – 4:30 p.m. Monday-Friday

 

Elgin Community Futures Development Corporation (ECFDC)

Elgin Business Resource Centre (EBRC)

Innovation Centre for Entrepreneurs (ICE)

300 South Edgeware Road

St. Thomas, ON N5P 4L1

519-633-7597, Fax 519-633-5070

Email: admin@elgincfdc.on.ca

Website:: www.elgincfdc.on.ca

Hours: 8:30 a.m. – 4:30 p.m. Monday to Friday

East Elgin Satellite Office:

516 John Street North

Aylmer, ON  N5H 2B8

(telephone and online links same as main office above)

 

Elgin – St. Thomas Public Health

99 Edward Street

St. Thomas, ON N5P 1Y8

519-631-9900, Fax 519-633-0468

Hours: 8:30 a.m. to 4:30 p.m. Monday to Friday

Email: esthu@elginhealth.on.ca

Website:: www.elginhealth.on.ca

 

Employment Services Elgin

400 Talbot Street

St. Thomas, ON N5P 1B8

519-633-5470 FAX: 519-633-5854

Hours: Monday – Thursday 8:30 a.m. – 6:00 p.m.

Friday 8:30 a.m. – 4:00 p.m.

Email: jeinfo@jobselgin.ca

Website:: www.jobselgin.ca

Branch locations:

25 Centre Street

Aylmer, ON N5H 2Z4

519-765-2082 FAX: 519-765-2280

Hours: 9 a.m. – to 4:30 p.m. (Until 6 p.m. On Tuesdays)

160 Main Street

West Lorne, ON N0L 2P0

768-0020 FAX: 768-0401

Hours: 9:00 a.m. to 5:00 p.m. (Monday to Friday)

 

Fanshawe College of Applied Arts and Technology

Elgin – St. Thomas Campus

120 Bill Martyn Parkway

St. Thomas, ON N5R 6A7

519-633-2030 or FAX 519-633-0043

Website:: www.fanshawec.on.ca>

 

St. Thomas Economic Development Corporation

City Hall

P. O. Box 520, 545 Talbot Street

St. Thomas, ON N5P 3V7

519-631-1680 Fax: 519-631-3441

Email: info@st-thomasedc.on.ca

Website:: www.st-thomasedc.on.ca

Hours: 8:30 a.m. to 4:30 p.m. Monday to Friday

FACTS & POINTS WORTH KNOWING:

BUSINESS REGISTRATION: The Ontario Business Names Act, 1990, administered by the Ontario Ministry of Consumer and Business Services, requires registration of the name of your business before business commences. Banks also require evidence of registration before you will be allowed to open an account in the business name. Registration may be completed by mail or Fax to Toronto (Ontario Ministry of Consumer and Business Services) at a cost or $80.00. Allow 6 – 8 weeks to complete the process by mail. Registrations can also be made on line at www.gov.on.ca or at one of the two OBRA (Ontario Business Registration Access) workstations in London at a cost of $60.00. Name searches can be conducted at the time of registration for a cost of $8.00 per name. The OBRA workstations (at The Ontario Government Information Centre or The Ministry of Finance) are self-help but there is a staff available for your assistance. Registrations may be completed electronically in approximately 10 – 20 minutes and is payable by cash, cheque, money order or credit card. Payment by interac is not yet an option.

PACKAGING AND LABELING: Industry Canada, Competition Bureau sets out the regulations and guidelines for products sold in Canada (ie. French & English wording on labels). If you are making or importing a product for resale in Canada it is your responsibility to see that all standards are met.

HEALTH & SAFETY STANDARDS: There are numerous agencies and branches of government that support employers to ensure health & safety issues are addressed to meet the needs of employees, customers and the community.  Workplace Safety & Prevention Services (WSPS) provides specific health and safety products, training and consulting and advisory services to the majority of Ontario’s employers. Contact WSPS by telephone at 1-877-494-9777.

WORKERS COMPENSATION: If you are hiring employees (including family members and sub-contractors) you must register with the Workplace Safety & Insurance Board (‘WSIB’) within 10 days of hiring your first full- or part-time worker. You will likely be required to carry workers compensation coverage (there are some exemptions). You may register at the WSIB (at 148 Fullarton Street, London). You will need your Employer Health Tax number to register. This insurance coverage is paid by the employer and is calculated as a percentage of your payroll.

EMPLOYER HEALTH TAX: If you have employees you may be required to pay EHT (there are some exemptions). The amount is calculated as a percentage of your total payroll. For specific information on current EHT rates applicable to your business, please contact the Employer Health Tax Office located at the Ministry of Finance (London Regional Tax Office). Registration can be made at this office (with the help of staff) or the Ontario Business Connects self-help workstation located at the Ontario Government Information Centre (London Region). Employers who already have an Ontario Retail Sales Tax account number (i.e. a vendor permit number) or a Canada Customs and Revenue Agency Business Number (BN) should provide that number when registering for EHT.

INCOME TAX & PAYROLL DEDUCTIONS: If you have employees you are responsible for calculation and remittance of income tax, employment insurance and Canada Pension Plan contributions to Canada Revenue (1-800-622-6232). Don’t forget that employers are required to make contributions to both CPP and EI.

HEALTH CONSIDERATIONS: Businesses dealing with storage and/or handling of foods must submit to inspections before business begins. Contact Elgin St. Thomas Public Health (99 Edward Street, St. Thomas) to set up an appointment.

WASTE DISPOSAL: Although basic garbage removal services are usually provided by municipal government, and paid through property taxes, many businesses require specialized services from private businesses. This especially true for businesses dealing with chemical or hazardous wastes or larger volumes of waste materials.

LEGAL AND ACCOUNTING ADVICE: We strongly recommend contact with a qualified accountant and/or lawyer to insure that all legal requirements are met.

This brief summary of information has been compiled by the St. Thomas and District Chamber of Commerce as a community service.

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